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Boutique Service
Q. How much control do I have over who will look after my children?
A. Although Smart Start Sitters carefully vets sitters in our Boutique
Placement Service, we offer you the opportunity to know more by
providing a synopsis of the sitter's resume and references.
Q. Can I interview a potential sitter?
A. Yes, for part-time and full-time nannies. However, we ask
that you keep the interview to no more than 1 hour. You may
interview up to 2 sitters before making your final
decision.
Q. Can your sitter "train" with my current sitter who
is leaving the position?
A. Your child's comfort with a Smart Start sitter is our
number one priority. In keeping with our "Child First" policy,
we offer "sitter training" for families whose current sitter
is leaving, whether it's a Smart Start Sitter or your current
sitter. However, you are still responsible for paying the
trailing sitter, as well as the training sitter, if both are
from our service.
Q. If I have a particularly good relationship with a
sitter, may I book with them directly?
A. All on-call and temporary bookings are done through the
office. We will do our best to enable these relationships, but
please call or email the office to book a particular sitter in
order to avoid scheduling conflicts.
Q. What if I expect to be home later than the booking
time?
A. This applies to on-call and temporary sitters. Please let
the sitter know as soon as possible if you will be later than
expected. There is no guarantee the sitter will be able to
accommodate you if this is a last minute request. If you are
more than 15 minutes over your booking time, please pay the
sitter an extra half hour of sitting. If you are more than 30
minutes or more over your booking time, please pay the sitter
an extra hour of sitting.
Q. What if I only need a sitter for 2 hours?
A. We have a 3 hour minimum per sitting. You may use only 2
hours, but the sitter must be paid the minimum.
Q. Do I have to pay cab fare to the sitter?
A. After 9:00p.m. we require $10.00 in cash to the sitter to help her
get home safely.
Q. Are the prices listed on your website the same for
every sitting situation?
A. This prices listed on the website are for residential
sitting here in NYC. If you need a sitter for your hotel
stay, special event, overnights, travel with family, or child
with special needs, please call us for pricing.
Q. Do you take credit cards?
A. Yes. However, we only accept Visa and Master Card.
Q. Do you take personal checks?
A. No, we only accept credit cards for booking fees.
Online Service
Q. Do you have online caregivers available to work in
my area?
A. We are working hard to bring caregivers to every family
online, no matter where they live. Currently we serve the
Greater New York City area, but are continuing to expand our
coverage. Please let us know where you reside, so we can work
to get available care in your area.
Q. I didn't find a caregiver that met my needs from
your online listings. What do I do now?
A. Our experience shows not every family needs the same type
of care, so we feature caregivers with a diverse range of
skills and experience. If you haven't found an appropriate
caregiver through the standard sitter listing, you may want to
consider upgrading your membership to access caregivers with a
higher level of qualifications and skills for your specific
needs.
Q. I don't have time to use your online search for a
caregiver. Can I use your boutique service
instead?
A. Yes! If you don't have the time or inclination to find a
caregiver online, contact us about our Boutique Service - you
can even order a caregiver on our website. We take the hassle
out of finding an Elite Caregiver customized to your
needs!
Verification Services
Q. Can I order a background check for my online sitter
through you?
A. Yes, we offer criminal background checks for any online
sitter you choose. The cost for a criminal check is
$13.99. Click here to learn more.
Q. Can I have my sitter vetted by you even though I
hired them through the online service?
A. Yes. Smart Start Sitters can vet any sitter you select for
a $24.99 service fee. Click here to learn more.
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